http://www.quartonmanagement.com Business excellence applying customer service excellence, customer satisfaction management, cost of quality, problem solving training and lean six sigma Fri, 23 Jul 2010 05:55:42 +0000 http://backend.userland.com/rss092 en Many managers believe that if they want something to be done right, then they have got to do it themselves. No one can possibly do everything. These managers also forget that management is about getting work done through others. Delegation involves giving an employee the responsibility for part of your job ... http://www.quartonmanagement.com/general/how-to-delegate-and-empower-employees/ The way performance appraisal system is administered and the training given to managers using it probably have more to do with the effectiveness of the appraisal than any other factor. The most common appraisal mistakes are: 1. Inadequately defined standards of performance 2. Overemphasis on recent performance 3. Miscomprehension of performance standards by employee 4. ... http://www.quartonmanagement.com/general/how-to-avoid-common-appraisal-mistakes/ [caption id="attachment_357" align="alignleft" width="570" caption="Focus on delivering customer satisfaction to achieve your long-term business goal"][/caption]   Another of my article is featured in CATS Recruit Section, page C30, of The Straits Times today, 17 June 2009. We have it reproduced here below for your reading pleasure. Businesses will need to manage the process ... http://www.quartonmanagement.com/leadership/transform-your-business/   My article was featured in CATS Recruit Section, page C26, of The Straits Times on 11 June 2009. We have it reproduced below for your reading pleasure. There are costs involved in manufacturing a product or providing a service. In fact, every activity in an organisation costs money. And prudence would ... http://www.quartonmanagement.com/general/cut-costs-the-smart-way/ We are pleased to inform that Robert Chew, our principal consultant and corporate trainer, has been invited by Singapore Press Holdings to conduct two workshops on 26 June and 29 & 30 June 2009 entitled "Cost Reduction and Workplace Improvement" and "Build Your Own Roadmap to Business Excellence" for the ... http://www.quartonmanagement.com/announcement/st701-seminar-workshop/ It is never too late if you are planning to build a quality leadership culture for your organization. These are challenging times and only companies that continue to meet or exceed customers' expectations will come out stronger from this period of economic malaise. Frankly, no organization or business can do ... http://www.quartonmanagement.com/leadership/is-your-organization-ready-for-quality-culture/ In our continuing quest to improve and add value to you, we are pleased to announce the launch of our new (updated) website designed to deliver a higher user experience. We will be bringing new updates to you, interesting articles, exciting announcements and even a resource page that feature a list ... http://www.quartonmanagement.com/announcement/launch-of-new-website/ Quality usually starts with just a few people in any organization. The higher those people are in the organization, the higher the probability of success. Any single group can declare itself a quality group and thrive without the overall organization being on board. It is rare for entire organization to ... http://www.quartonmanagement.com/service-excellence/how-to-start-right-building-a-quality-service-culture/ You have the power to create the ideal environment for communication, one that creates a positive experience for you and others around you. If you know you have the skills to work with others effectively, your attitude toward them is going to reflect that - you know you're ready to address ... http://www.quartonmanagement.com/leadership/how-to-create-a-climate-for-positive-engagement/ Most of us are living lives in the fast lane. Just as technology is rapidly changing, so is our lifestyle. The way we do things are a whole lot different than we used to, we walk and talk a lot faster, always in a hurry, and even our tastes and ... http://www.quartonmanagement.com/customer-satisfaction/beware-the-silent-customer/