Is Your Organization Ready For Quality Leadership Culture?
May 22, 2009 by
Filed under Customer Satisfaction, Leadership, Service Excellence
It is never too late if you are planning to build a quality leadership culture for your organization. These are challenging times and only companies that continue to meet or exceed customers’ expectations will come out stronger from this period of economic malaise. Frankly, no organization or business can do without it if they plan to be around for long.
To help facilitate success, at least a few top managers of the group or company must be on board. We provide here a simple Checklist that allows you to do a quick assessment of your organization’s readiness to implement quality leadership culture.
Checklist For Quality Readiness:
| Managers actually walk the talk when emphasizing importance of quality in their organization | |
| Managers are personally involved in continuous improvement work than delegating it to others | |
| Managers value data more than their own opinion | |
| Managers take responsibility for the quality of work produced by their own team rather than being reliant upon others in the organization | |
| Managers truly understand ingredients for organizational success and are investing in structured systematic training | |
| Managers understand that reorganization is not a key tool to improvement | |
| Managers’ decisions are based on data rather than intuition | |
| Managers enthusiastically seek and follow up on employees’ suggestions | |
| Managers solicit feedback from subordinates when promotions are considered | |
| Managers focus more on successes than mistakes |
You need to be very honest when using the checklist above. Count the number of checks in the list above after you completed it. If you have less than 6 check marks, you might want to try following the steps recommended in my previous article entitled “How To Start Right Building A Quality Service Culture” before embarking on much larger scale campaign.
In Closing
Remember that Quality usually starts with just a few people in any organization. However, the higher those people are in the organization, the more likely the process of building a quality leadership culture will succeed.
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