Differentiate Your Organization With Awesome Customer Service
You Can’t Afford Not To Have. Your Business Depends On It!
When you answer the phone, it’s nice if you sound like you are having a great day. Sound like you are happy to hear from me. When I walk into your store, look me in the eye and offer a genuine smile. Greet me as you would like to be greeted. It seems so simple. So why are examples like these the exception rather than the norm?
Does your organization truly value customers? Is your organization prepared to do everything possible to create outstanding service that will WOW customers? Are all of your employees involved?
Too many organizations, when deciding who to train and motivate, look at the pay grade of the employee rather than the impact they can have on the customer. We spend lots of money training our management with often too little on those people who can really make a difference.
Come learn from this course how employees can adopt the right mindset and find ways of doing things that will make customers feel special and knock the socks off the competition creating a truly exceptional customer experience that keeps customers coming back.
OBJECTIVES
This course aims at helping participants to:
- Recognise what customers want
- Acquire the mindset and behaviour for gold service standards
- Adopt effective service recovery
- Manage customers for positive relationships always
TESTIMONIALS
“This training is the most comprehensive I have ever attended. It was frank and objective, highly captivating and fun with a good deal of audience participation and sharing of personal experiences. Mastery of the subject matter is evident and the trainer has done an outstanding job instructing a difficult topic. I enjoyed the workshop thoroughly and it comes highly recommended.”
Ying Choon, Operations, Nike
“With the depth of Robert’s experience in customer service excellence, he truly gives a clear understanding and practical tools for all service staff to deliver awesome customer service. Truly dedicated and skilled trainer.”
Brendan Yong, Financial Services Manager, IPP Financial Advisers Pte Ltd
“What comes through as Robert teaches is his indepth knowledge and sensitivity to what awesome customer service is really all about! Real indepth and heart-felt.”
Eric Mak, Creative Director, Atlas Associates
P.S. To find out more about this programme, contact us NOW for our 2-day workshop at contact@quartonmanagement.com or robertchew@quartonmanagement.com. Alternatively, you may also call (65) 9672 8103.
