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Employee Engagement: Systematic Problem-Solving Skills


Team MeetingEmpowering The Employee To Take Personal Responsibility For Process Or Service Improvement

Problems occur all the time. Organizations are frequently prevented from performing at peak efficiency and effectiveness.  When enormous resource is repeatedly consumed in the process of dealing with recurrent problems, there is no room for improvement and innovation which ultimately stifles the company’s growth.

Organizations must learn to leverage on their human capital towards solving their routine service challenges and/or upgrade their current processes through an engagement and systematic methodology for all levels of employees.

It is important to recognize that the people that perform the task or activity daily are really the ones with the best job knowledge. What many lack, however, is the skill set for systematic problem-solving that would take care of the problems or service gaps permanently. Employees need to also learn how to work cross functionally and as effective teams.

Come learn from this workshop the systematic problem-solving methodology that employs a team approach so that all employees may be engaged to actively contribute towards the goals of their organizations. Participants are also strongly encouraged to discuss their workplace examples in order to witness for themselves how structured and systematic problem-solving methodology can foster teamwork, improve focus and communication with minimal human conflicts.

OBJECTIVES

This course aims to equip participants with improvement tools and techniques taking them through the process of identifying a problem, or opportunity for improvement, till resolution adopting a disciplined approach through exploration, appreciation and analysis. It also provides the needed understanding of formulating, organizing and implementing corrective actions along with checking the efficacy of what was implemented in achieving the goal.

This course also provides the essential foundation to the more advanced Six Sigma and Lean methodology which most organizations may at some point adopt in their improvement journey.

TESTIMONIAL

“Previously, as a school teacher, I used to coach students on such projects. I did not realise how much I really didn’t understand. This course has provided clarity that far exceeds my expectation and has taken me to a level of appreciation far beyond.”

Lena Ang, Manager Jibbitz, Crocs

“This course beats all previous courses I have attended including Six Sigma which I have invested a lot of my own money. The trainer’s ability to articulate and simplify concepts and applications has given me true understanding which I never had up till now.”

Mike Austria, Senior Engineer, Amkor Technology

“The class tutorials and project work have built tremendous teamwork. We were so motivated that we even met on Saturdays (off days) to review and discuss our assignments. The trainer has raised esprit de corp to a level surpassing my wildest expectation.”

Christina Ng, Manager Order Fulfilment, Crocs

P.S. To find out more about this programme, contact us NOW for our 3-day workshop at contact@quartonmanagement.com or robertchew@quartonmanagement.com. Alternatively, you may also call (65) 9672 8103.

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