"I learned a lot about MOT, the awareness of customer as the purpose of my business and essential service recovery skills. I am really glad I attended this course."
Laurence Koh, Business Owner
Canidad Maintenance Services
"I enjoyed this course as we learn about what simple things can do to an angry person. Robert is a fantastic trainer. I truly enjoy his class. Thank you Bob! I learned a lot."
Shidah Norhadi, Customer Service Executive
Singapore First Aid Training Centre
"What comes through as Robert teaches is his indepth knowledge and sensitivity to what awesome customer service is really all about! Real indepth and heart-felt."
Eric Mak, Creative Director
Atlas Associates
"Highly valuable course that can transform a poor service company to a 5-star company!"
Adrian Chua, Business Owner
J's Eye-Hub
"With the depth of Robert's experience in customer service excellence, he truly gives a clear understanding and practical tools for all service staff to deliver awesome customer service. Truly dedicated and skilled trainer."
Brendan Yong, Financial Services Manager
IPP Financial Advisers Pte Ltd
"Able to understand the importance of cost of quality to our organization in this competitive environment and able to relate it to our work area. Would definitely foresee a great sense of achievement and satisfaction if this can be achieved."
Chanelle Lim, Order Fulfillment Manager
Crocs
"It helps to bring our attention to our day-to-day operations wastage which we did not noticed and pay attention to. By speaking in dollar terms, we are able to see a better picture and focus on areas that need improvement. Excellent instructor!"
Eunice Tow, Operations Planning Manager
Crocs
Robert conducted the Business Excellence/Total Quality Management course for us in March 2007 and we thoroughly benefitted from the course. The course content and quality of the materials provided were relevant to our industry. Several of his teaching aids were unique and relevant to the topic he was coaching on.
Not only were the course contents relevant, his coaching skills made the topic a lot more exciting and refreshing. With his excellent communication skills, the class was able to relate to him at a personal level.
Having been in the industry, Robert was able to bring his experience into the classes and share with the participants. His approach to the Business Excellence highlighted the human side of quality operations management and that BE is not just a process.
I personally encourage any organization to engage with Robert and to embark on the total and holistic journey with him.
Eddie Sng, Executive Director
Agility Logistics International
“Robert, a consultant and trainer at Quarton Management Consultants, is a very dedicated and excellent trainer in the areas of Business and Operational Excellence, Total Quality Management, and Customer Service Excellence. He is an extremely talented trainer who delivers exceptionally more than what he is being engaged for. A versatile and very experienced trainer, Robert is able to capture the attention of his participants, conduct his training in an easy and light hearted manner, yet deliver the contents in a way that self motivate his participants to continually stay engaged and excel in the subject.
With his many years of experience in various functions and industry, Robert brings with him a wealth of knowledge that he imparts during his training sessions. The benefits that participants have gained are immeasurable and feedback from participants has consistently been in a “very good” to “excellent” range.
Having engaged Robert to conduct Business Excellence/TQM and its related courses, and being a participant in several of them, I highly recommend him to any organization who is seeking to engage a responsible, professional, passionate and dedicated trainer to deliver their training needs. His services are worth more than every dollar spent.”
Ng Eng Chuan, Director, Retail Planning
Crocs
“I was tasked by management to take our performance to the next level. I have heard of Six Sigma but not Lean Six Sigma and wanted to know if this would be a process we should embarked upon. The trainer is simply brilliant to explain concepts in easy to understand terms. I left with much more knowledge and confidence beyond all my expectations. Thank you!”
Richard Ng, OE Manager
PowerTools
“If there is a blueprint to deliver quality service, there is none more complete and actionable than what the trainer has taught us.”
Ricardo Menchez, Manager
Gap
“Previously, as a school teacher, I used to coach students on such projects. I did not realise how much I really didn’t understand. This course has provided clarity that far exceeds my expectation and has taken me to a level of appreciation far beyond.”
Lena Ang, Manager, Jibbitz
Crocs
“The class tutorials and project work have built tremendous teamwork. We were so motivated that we even met on Saturdays (off days) to review and discuss our assignments. The trainer has raised esprit de corp to a level surpassing my wildest expectation.”
Christina Ng, Manager, Order Fulfilment
Crocs
“This course beats all previous courses I have attended including Six Sigma which I have invested a lot of my own money. The trainer’s ability to articulate and simplify concepts and applications has given me true understanding which I never had up till now.”
Mike Austria, Senior Engineer
Amkor Technology
“This course is very enlightening and helpful. I never realised that obtaining accurate customer feedback is not as straightforward and that it can point the way to badly needed improvements for higher customer satisfaction.”
K S Chang, Regional Logistics Manager
EGL
“This training is the most comprehensive I have ever attended. It was frank and objective, highly captivating and fun with a good deal of audience participation and sharing of personal experiences. Mastery of the subject matter is evident and the trainer has done an outstanding job instructing a difficult topic. I enjoyed the workshop thoroughly and it comes highly recommended.”
Ying Choon, Retail
Nike
“The concept of cost learnt from this course and the methodology to monetize it for management is so powerful.”
Peter Teo, Senior Director, Operations
“This course has given me clear awareness and insight into the cost structure of business. The exercises were practical which allows me to fully appreciate and understand even for someone without accounting background.”
Lena Ang, Manager, Jibbitz
Crocs
“This training is very good and helps me see better what I thought I already knew. I believe it would be helpful to Korea and will propose to our management team back home.”
Park JeongAh, Senior Manager, Planning
Amkor Technology
"The trainer is clearly subject matter expert and has shared a lot from his experience which were very insightful. Real life experience knowledge gained made the workshop interesting, relevant and highly inspiring. Good audience engagement throughout."
Genevieve Lim, Director, Regional Customer Service & Inside Sales
Crocs
"It helps managers better understand the integrative role of management, leadership, training and our subordinates to achieve excellence."
Francis Goh, Manager, Airfreight
Agility International
"If you are looking for a consultant that will make a difference to your business and organizational performance, Robert Chew, principal consultant and trainer at Quarton Management Consultants is the right man for the job!
A subject matter expert with a high degree of professionalism, Robert gives his all when he undertakes an assignment. Robert will dedicate his time to assess your organizational needs and formulate a training plan that is specifically tailored to your organization. His passionate delivery and ability to engage participants across all levels during the training sessions is highly commendable. As the subject matter expert in Total Quality Management and Customer Service, Robert’s training sessions are strongly supported by his extensive years of applied knowledge. His wealth of experience makes the difference to an audience looking for solutions. Participants’ ratings are consistently high and many have benefited from his dynamic training sessions.
I would highly recommend Robert for your training needs. Given the extensive expertise, passion, dedication and professionalism, Robert’s service is great value for money."
Peter Teo, Senior Director, Operations
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