"A comprehensive course for those who wish to deliver outstanding customer service. You can apply directly what you learn from the course in your real working life."
VIVY NEO
Finance Manager, Nirvana Memorial Garden
"I really enjoy the sessions a lot, really look forward to all the changes under the guidance of Mr Robert Chew."
ERIC NEO
Agency Affairs Executive, Nirvana Memorial Garden
"我非常喜欢力量的主题和职责分工。此外，投诉处理解决方案的主题。"
RANDY TSENG
Operations Manager, Nirvana Memorial Garden
"I'm really thankful and happy to be invited to this training. It provides useful information and many important focus points for us to improve. Appreciate your time and effort. You have prepared well for this training."
ESTHER SEAH
Human Resource Executive, Nirvana Memorial Garden
"Interesting training that involves a lot of interaction which in turn will enable the participants to relate to their own work environment."
JESSIE ONG
Business Development Manager, Nirvana Memorial Garden
"Interesting topics, good pointers, subjects that will go a long way in our life, not just career."
MARY YEO
Human Resource Manager, Nirvana Memorial Garden
"Management should take this course! I recommend Robert's training on Systematic Problem Solving to small and medium size companies for them to achieve MNC status!!"
DR CARL M DE LEON
Medical Educator, Singapore First Aid Training Centre
"Interesting topics covered. Mr Robert is a very friendly instructor who is very passionate in teaching. Systematic Problem Solving can be applied even in daily life, not just at work. Overall, this course is highly recommended especially with an excellent instructor! Many thanks for all the knowledge learned."
CINDY KHOO
HR Executive, Singapore First Aid Training Centre
"It was indeed a pleasure and a privilege to have you as our speaker, focussing on the importance of Service Excellence in Singapore.
The Fitness Conditioning Section, Army Fitness Centre inaugural Service Excellence Seminar/Workshop was definitely one for the record books! Words cannot express the impact that you had on our staff and we have received so many accolades about your presentation! This year was the first in a truly transformational experience especially for our leaders and I am elated that you supported us in our Service Excellence Journey.
Your impactful words and real life experiences from both inside and outside of Singapore provided an action base to bring about positive change and the insight of the topic. And as the Spring Singapore Service Class Award Organisation, we want you to know that you have left an indelible mark that will last.
It was indeed refreshing to have such an Outstanding Man of Excellence, bringing everything together and challenging us to Be and Do more in your short presentation and for that Mr. Robert Chew - we thank you!
You played a pivotal role in assisting and honing our Service Class Journey and on behalf of the Army Fitness Centre we would be honoured to have you back in the future! Mr. Robert, please keep motivating, inspiring, and empowering individuals, you are truly gifted."
ROGER HO SEE BIN
Officer Commanding, Khatib Fitness and Conditioning Centre, Singapore Armed Forces
"SMEs will benefit from Robert's facilitation!"
DR CARL M DE LEON
Medical Educator, Singapore First Aid Training Centre
"Thumbs up for Mr Robert Chew for imparting knowledge and information that I would not have learned by myself. He has also taught us to look at things from a different angle."
YVONNE KUA
Events, Singapore First Aid Training Centre
"Mr Chew was able to go direct into the program and was effective in introducing the correct mindset in Customer Service. Well done!"
EDWIN LEONG
Assistant Director, Singapore First Aid Training Centre
"Both Customer Service Excellence and Awesome Customer Service workshops took customer service to a new level which if followed appropriately will give any organisation a great edge over competitors."
PRIYA
Human Resource, Singapore First Aid Training Centre
"Mr Robert Chew is a fun and vibrant trainer/speaker. He personalizes the course on Awesome Customer Service by sharing his personal experiences with us."
NUR AISHA BINTE SADALI
Operations Admin, Singapore First Aid Training Centre
"Mr Robert is an excellent trainer. He has shared many interesting stories with us. He has been very patient and even checked if we are able to cope during our break."
RAJESWARI
Operations Sales, Singapore First Aid Training Centre
"Mr Chew is an excellent speaker/coach whom has imparted a great amount of knowledge and personal experience and was extremely effective at how it was delivered."
MOHAMED SYED IBRAHIM
Accountant, Singapore First Aid Training Centre
"Robert gives an energetic and refreshing look into the world of Customer Service. I will not hesitate to recommend him to any organisation as it will benefit them as much as it has benefitted me and my company."
RAIHAN MUHAIMIN
IT & Marketing Manager, Singapore First Aid Training Centre
"Robert is an awesome trainer. His knowledge really opens up our minds and eyes to a larger scale of Customer Service. He has trained me to be of a better customer service provider to all clients."
SHIDAH NORHADI
Operations Sales, Singapore First Aid Training Centre
"I expected this course on Customer Service Excellence to be pretty dry. But Bob proved me wrong. A very enlightening course helped by a very engaging trainer."
MOHAMED SAUFEE
Training Manager, Singapore First Aid Training Centre
"Robert's immense experience shines through his presentation and case studies!!!"
DR CARL M DE LEON
Medical Educator, Singapore First Aid Training Centre
"I learned a lot about the Moment-of-Truth, the awareness of customer as the purpose of my business, and essential service recovery skills. I am really glad I attended this course on Awesome Customer Service."
LAURENCE KOH
Business Owner, Canidad Maintenance Services
"I enjoyed this course on Awesome Customer Service as we learned about what simple things can do to an angry person. Robert is a fantastic trainer. I truly enjoyed his class. Thank you Bob! I learned a lot."
SHIDAH NORHADI
Customer Service Executive, Singapore First Aid Training Centre
"What comes through as Robert teaches is his indepth knowledge and sensitivity to what Awesome Customer Service is really all about. Real indepth and heart-felt!"
ERIC MAK
Creative Director, Atlas Associates
"Awesome Customer Service is a highly valuable course that can transform a poor service company into a 5-star company!"
ADRIAN CHUA
Business Owner, J's Eye-Hub
"With the depth of Robert's experience in customer service excellence, he truly gives a clear understanding and practical tools for all service staff to deliver Awesome Customer Service. Truly dedicated and skilled trainer!"
BRENDAN YONG
Financial Services Manager, IPP Financial Advisers Pte Ltd
"His training enabled us to understand the importance of Cost of Quality to our organization, in this competitive environment, as well as relate them to our work area. Would definitely foresee a great sense of achievement and satisfaction if this can be achieved."
CHANELLE LIM
Order Fulfillment Manager, Crocs
"The course on Cost of Quality helps to bring our attention to our day-to-day operations wastage which we did not noticed and pay attention to. By speaking in dollar terms, we are able to see a better picture and focus on areas that need improvement. Excellent instructor!"
EUNICE TOW
Operations Planning Manager, Crocs
"Robert conducted the Business Excellence/Total Quality Management course for us in March 2007 and we thoroughly benefitted from the course. The course content and quality of the materials provided were relevant to our industry. Several of his teaching aids were unique and relevant to the topic he was coaching on.
Not only were the course contents relevant, his coaching skills made the topic a lot more exciting and refreshing. With his excellent communication skills, the class was able to relate to him at a personal level.
Having been in the industry, Robert was able to bring his experience into the classes and share with the participants. His approach to the Business Excellence highlighted the human side of quality operations management and that BE is not just a process.
I personally encourage any organization to engage with Robert and to embark on the total and holistic journey with him."
EDDIE SNG
Executive Director, Agility Logistics International
“Robert, a consultant and trainer at Quarton Management Consultants, is a very dedicated and excellent trainer in the areas of Business and Operational Excellence, Total Quality Management, and Customer Service Excellence. He is an extremely talented trainer who delivers exceptionally more than what he is being engaged for. A versatile and very experienced trainer, Robert is able to capture the attention of his participants, conduct his training in an easy and light hearted manner, yet deliver the contents in a way that self motivate his participants to continually stay engaged and excel in the subject.
With his many years of experience in various functions and industry, Robert brings with him a wealth of knowledge that he imparts during his training sessions. The benefits that participants have gained are immeasurable and feedback from participants has consistently been in a “very good” to “excellent” range.
Having engaged Robert to conduct Business Excellence/TQM and its related courses, and being a participant in several of them, I highly recommend him to any organization who is seeking to engage a responsible, professional, passionate and dedicated trainer to deliver their training needs. His services are worth more than every dollar spent.”
NG ENG CHUAN
Director Retail Planning, Crocs
“I was tasked by management to take our performance to the next level. I have heard of Six Sigma but not Lean Six Sigma and wanted to know if this would be a process we should embarked upon. The trainer is simply brilliant to explain concepts in easy to understand terms. I left with much more knowledge and confidence beyond all my expectations. Thank you!”
RICHARD NG
OE Manager, PowerTools
“If there is a blueprint to deliver quality service, there is none more complete and actionable than what the trainer has taught us in Strategy for Total Quality Service.”
RICARDO MENCHEZ
Manager, Gap
“Previously, as a school teacher, I used to coach students on such projects. I did not realise how much I really didn’t understand. This course has provided clarity that far exceeds my expectation and has taken me to a level of appreciation far beyond.”
LENA ANG
Manager Jibbitz, Crocs
“The class tutorials and project work in Systematic Problem Solving have built tremendous teamwork. We were so motivated that we even met on Saturdays (off days) to review and discuss our assignments. The trainer has raised esprit de corp to a level surpassing my wildest expectation.”
CHRISTINA NG
Manager Order Fulfillment, Crocs
“This course on Systematic Problem Solving beats all previous courses I have attended including Six Sigma which I have invested a lot of my own money. The trainer’s ability to articulate and simplify concepts and applications has given me true understanding which I never had up till now.”
MIKE AUSTRIA
Senior Engineer, Amkor Technology
“This course on Measuring and Managing Customer Satisfaction is very enlightening and helpful. I never realised that obtaining accurate customer feedback is not as straightforward and that it can point the way to badly needed improvements for higher customer satisfaction.”
K S CHANG
Regional Logistics Director, EGL
“The most comprehensive training I have ever attended. It was frank and objective, highly captivating and fun with a good deal of audience participation and sharing of personal experiences. Mastery of the subject matter is evident and the trainer has done an outstanding job instructing a difficult topic. I enjoyed the workshop thoroughly and it comes highly recommended.”
YING CHOON
Retail, Nike
“The concept of cost learnt from this course on the Cost of Quality and its methodology to monetize it for management is so powerful.”
PETER TEO
Senior Director Operations, Amkor Technology
“This course on Cost of Quality has given me clear awareness and insight into the cost structure of business. The exercises were practical which allows me to fully appreciate and understand even for someone without accounting background.”
LENA ANG
Manager Jibbitz, Crocs
“This training on Cost of Quality is very good and helps me see better what I thought I already knew. I believe it would be helpful to Korea and will propose to our management team back home.”
PARK JEONGAH
Senior Manager Planning, Amkor Technology
"The trainer is clearly subject matter expert in Customer Service Excellence and has shared a lot from his experience which were very insightful. Real life experience knowledge gained made the workshop interesting, relevant and highly inspiring. Good audience engagement throughout."
GENEVIEVE LIM
Director Regional Customer Service & Inside Sales, Crocs
"This course on Business Excellence helps managers better understand the integrative role of management, leadership, training and our subordinates to achieve excellence."
FRANCIS GOH
Manager Airfreight, Agility International
"If you are looking for a consultant that will make a difference to your business and organizational performance, Robert Chew, principal consultant and trainer at Quarton Management Consultants is the right man for the job!
A subject matter expert with a high degree of professionalism, Robert gives his all when he undertakes an assignment. Robert will dedicate his time to assess your organizational needs and formulate a training plan that is specifically tailored to your organization. His passionate delivery and ability to engage participants across all levels during the training sessions is highly commendable. As the subject matter expert in Total Quality Management and Customer Service, Robert’s training sessions are strongly supported by his extensive years of applied knowledge. His wealth of experience makes the difference to an audience looking for solutions. Participants’ ratings are consistently high and many have benefited from his dynamic training sessions.
I would highly recommend Robert for your training needs. Given the extensive expertise, passion, dedication and professionalism, Robert’s service is great value for money."
PETER TEO
Senior Director Operations, Amkor Technology
Featured Video
-
Our clients
